Lenix Privacy Policy

The information we collect depends on how you interact with Lenix.

Information You Provide

• Name
• Email address
• Mobile telephone number
• Organization or company name
• Professional role or title
• Account and profile information
• Facility or provider information
• Information submitted through forms
• Communications with Lenix
• Information you provide when requesting support

Account and Authentication Information

Information Collected Automatically

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring pages or websites
• Dates and times of access
• General usage and interaction information
• Diagnostic and security information

We collect mobile telephone numbers and SMS opt-in consent records, including the consent source, timestamp, version, IP address, and user-agent. Mobile phone numbers and SMS opt-in consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. We may share operational messaging data with carriers, Telnyx and other messaging providers, and infrastructure providers as needed to provide the Services.

We may use information we collect to:

We may also use aggregated or de-identified information for analytics, service improvement, operational planning, and other lawful business purposes.

Lenix provides technology that can be used by healthcare organizations, care providers, and other authorized participants to facilitate care-placement and referral workflows. As part of those Services, authorized users may submit patient or healthcare-related information to Lenix. When Lenix receives PHI on behalf of an organization subject to HIPAA, Lenix's handling of that information may be governed by HIPAA, an applicable Business Associate Agreement (“BAA”), other agreements between Lenix and that organization, and applicable law. This general Privacy Policy does not replace a healthcare provider's Notice of Privacy Practices or any BAA governing Lenix's processing of PHI.

Lenix may use automated technologies to assist with functions such as processing submitted information, extracting information from documents, organizing information, evaluating placement criteria, and identifying potentially compatible providers. These technologies are designed to assist authorized users in managing placement workflows. Automated processing may produce incomplete or inaccurate results. Hospitals, healthcare professionals, care providers, and other authorized users remain responsible for reviewing relevant information and making their own clinical, eligibility, placement, care, and admission decisions.

We may disclose information as reasonably necessary to operate the Services, including to the following parties.

Authorized Organizations and Users

Service Providers

• Hosting and cloud infrastructure
• Data storage
• Authentication
• Communications
• Email and SMS delivery
• Analytics
• Security
• Document processing
• Customer support

Legal and Safety Purposes

• Comply with applicable law, regulation, subpoena, court order, or other legal process
• Protect the rights, property, or safety of Lenix, our users, or others
• Investigate fraud, security incidents, or misuse
• Enforce our agreements or policies

Business Transactions

Lenix does not sell personal information in exchange for money. Lenix does not sell patient information or PHI. If our practices change in a way that affects rights provided under applicable privacy laws, we will update this Privacy Policy and provide any legally required choices or notices.

Lenix may use cookies and similar technologies to:

Some cookies may be provided by third-party services used by Lenix. Browser settings may allow you to restrict or delete cookies, although doing so may affect certain functionality of the Services.

Lenix may use the email address or mobile telephone number associated with an account to send communications concerning:

Text message and electronic communication practices may also be governed by our SMS & Electronic Communications Terms.

Lenix uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse. However, no information system, network, or method of electronic transmission can be guaranteed to be completely secure. Users are responsible for maintaining the security of their devices, authentication methods, and account access.

We retain information for as long as reasonably necessary to:

Retention requirements for healthcare information may also be governed by agreements with healthcare organizations and applicable laws.

Depending on where you live and the laws applicable to your information, you may have rights concerning your personal information. These may include the right to request:

Certain information may be exempt from these requests or may need to be retained for legal, security, contractual, healthcare, or operational reasons. If Lenix processes information on behalf of a healthcare organization, requests concerning that information may need to be directed to the healthcare organization responsible for the information. Privacy-related questions and requests may be submitted to legal@lenixhealth.com.

The Lenix Services are intended for use by adults and authorized professionals and are not directed to children for independent use. We do not knowingly solicit children to create Lenix accounts. Information concerning a minor may nevertheless be processed through the Services when submitted by an authorized healthcare organization or other authorized party as part of a legitimate referral or care-placement workflow.

The Services may contain links to or integrate with third-party websites, applications, or services. This Privacy Policy does not govern the independent privacy practices of third parties. We encourage users to review the privacy policies of third-party services they use.

We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technology, or legal requirements. When we make changes, we will update the Last Updated date at the top of this Privacy Policy. When required by law, we may provide additional notice of material changes.